Managed Services and PMO

Driving Business Differentiation

In today’s Networked Society, people depend on networks to help them connect with each other and improve their lives and businesses. In this new world, operators are under pressure to maintain the quality of service, differentiate themselves from the competition and promote end-user loyalty. Operators can meet these challenges by entering into managed services partnerships with experts that assume responsibility for activities such as designing, building, operating and managing the day-to-day network and IT operations. 

No two operators are alike and we have created a range of managed services models that is flexible and guaranteed to meet any operator’s specific requirements. The traditional telecom managed services model focuses on reducing cost and shielding complexity. Our experience-centric managed services model, meanwhile, aligns service delivery with the operator’s strategic and business objectives, securing a customer experience-centric operation that proactively drives business innovation. Finally, our optional sharing models, such as revenue assurance and fraud prevention model, are focused on structural efficiency.

Cost Effectiveness of Managed Services

Managed service providers monitor and resolve all problems that appear in the shortest period possible, so the company can proceed with its normal functioning. Every time something happens that impact service delivery the productivity of the employees is negatively impacted and almost always impact the operator’s reputation or lead to financial loss. Our experienced staff and managed services plans will reduce service impacting incidents and measurable against an agreed SLA

The Importance of a PMO

  • Poor Project Management Leads to Significant Levels of Project Failure.
  • The PMO provides the resources and tools necessary to consistently improve the success of IT projects.
  • Project Management Skills Are Transferable.
  • Ability to negotiate for resources, high motivation, coaching or other skills necessary for good project management.
  • When an individual exhibits such skills, they become a resource that can be moved between applications or projects coordinated by a PMO.
  •  Decentralized Development Requires Centralized Support
  •  Project Management skill sets are not distributed evenly throughout the organization.
  • It is crucial to have a support structure in the centralized IT group to monitor and facilitate best practices transfer, along with infrastructure issues such as reuse, methodology and measurement.
  • Where do I get a decision on this project?
  •  What information do I need to get this proposal considered?
  • Which meeting does my proposal need to go to?
  • Who should I report progress to? When? How? Why?
  •  Who do I speak to, to change the scope of my project?
  • Is there any funding available for a new change project?
  • How does my project relate to other projects/programmes?
  • The PMO will help to put in place the process to  answer these questions

Our PMO Provides:

  •   sufficiently robust to provide best chance of success during implementation;
  •    rigorously detailed to allow measurement and to track progress;
  •  ensure appropriate tools, templates and processes are used and followed;
  •    implemented within the planned time limit and with the intended outcomes (i.e. milestones and KPI’s are met);
  •   provide project managers with support, advice and signposting to additional expertise for their projects
  •   Monitoring and Measurement function
  •    Co-ordination, Review and Scrutiny of projects

PMO Modelling

  • Project Planning 

·       Project planning is the first essential step to achieving a successful implementation. 

  • Project Structure

·       Project structure is an on-going process focused on the management of all resources and materials associated with the project .

  • Project Communication

·       The Project Communication process is effectively the communications hub for the entire project.  All reporting, disseminating of information, and multi-project cross communication is managed through this process. 

  • Project Control

·       Project Control, similar to all the Project Management processes, is a continuous process associated with the overall control of the project. 

  • Project Planning 

·       Project planning is the first essential step to achieving a successful implementation. 

  • Project Structure

·       Project structure is an on-going process focused on the management of all resources and materials associated with the project.

  • Project Communication

·       The Project Communication process is effectively the communications hub for the entire project.  All reporting, disseminating of information, and multi-project cross communication is managed through this process.

Our Services

  • Time Management

Monitoring the project progress by identifying time and effort spent vs. budgeted

Keeping the Project Plan up-to-date and identifying any delivery date slippage

Keeping the Timesheet Register up-to-date at all times

 

  • Cost Management

Monitoring the project progress by identifying the budget spent vs. forecast

Keeping the Project Plan up-to-date and identifying any overspending

Keeping the Expense Register up-to-date at all times

 

  • Quality Management

Performing Quality Assurance to improve the chances of delivering quality

Ensuring that Quality Control is implemented to measure the actual level of quality

Keeping the Deliverables Register up-to-date at all times

 

  • Change Management

Receiving Change Requests and managing the change approval process

Scheduling Change Requests and measuring the impact of changes implemented

Keeping the Change Register up-to-date at all times

 

  • Risk Management

Receiving Risk Forms and managing the risk review process

Scheduling actions to mitigate risks and measuring the impact of such actions

Keeping the Risk Register up-to-date at all times

 

  • Issue Management

Receiving Issue Forms and managing the issue review process

Scheduling actions to resolve issues and measuring the impact of such actions

Keeping the Issue Register up-to-date at all times

 

  • Procurement Management

Issuing Purchase Orders for the provision of goods and services from suppliers

Receiving and accepting goods and services ordered from suppliers

Keeping the Procurement Register up-to-date at all times

Making payment to suppliers for goods and services delivered

Managing the overall performance of suppliers to ensure that they complete their responsibilities as contracted

 

  • Acceptance Management

Initiating Acceptance Reviews, as scheduled in the Acceptance Plan

Documenting the results of each review by completing Acceptance Forms

Gaining final acceptance from the customer for each deliverable produced

Keeping the Acceptance Register up-to-date at all times

 

  • Communications Management

Undertaking the communications tasks and events as listed in the Communications Plan

Creating and releasing regular Project Status Reports

Distributing press releases and managing Public Relations

Keeping the Communications Register up-to-date at all times

 

  • Phase Reviews

Identifying the point in time when a Phase Review must be undertaken

Organizing the Phase Reviews and recording the results on a Phase Review Form

 

  • Auditing and Compliance

Ensuring that the project conforms to appropriate industry and business policies, processes, standards and guidelines Informing the Project Manager of any deviations and monitoring the results of any actions taken to correct them.

 

  • Supporting Staff

Assisting the Project Manager with the recruitment of new staff. Supporting and advising staff, resolving staff issues and providing staff training. Paying staff in accordance with their contracts and administering leave.

 

  • Providing Tools

Procuring a suitable Project Management methodology (such as MPMM). Procuring tools for project planning, monitoring, controlling and reporting. Training staff in the use of these tools and methodology

 

  • Filing Documents

Keeping a library of all project documents, reports, job descriptions, correspondence, standards, processes, registers, forms and templates. Implementing an indexing method to ensure that project documentation may be easily sourced when required.

  • Performing Administration

Providing administration services such as the organization of travel bookings, room bookings, photocopying, secretarial, mail and correspondence. Purchasing all office equipment and materials needed by the project

  • Undertaking Closure Reviews

Organizing the completion of a Post Implementation Review after Project Closure. Communicating the results of the review to the appropriate project stakeholders.

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